This agreement between Luxe Translation Services (Company) and you (Client)
1. Terms
Using our website or services signifies your agreement to these Terms and Conditions. If you do not agree with any of these terms, you are prohibited from using our site or services. We reserve the right to modify any parts of this Terms and Conditions at any time for any reason. We recommend that you visit this link periodically to make note of any changes. Your use of our website or services after any changes signifies your acceptance of these changes.
2. Use License
Permission is granted to temporarily download one copy of the materials on Luxe Translation’s web site for personal, non-commercial viewing only. You may not:
modify or copy the materials;
redistribute, sell, or transfer the materials, including texts, images, or other data, to any third parties
use the materials for any commercial purpose.
remove copyright information from the copy that you downloaded to your personal computer.
This license may be terminated by Luxe Translation Services at any time if it is discovered that you have violated any terms of service. Upon the termination of this license, you are prohibited from accessing or visiting this site.
3. Disclaimer
The materials on Company’s web site are provided “as is” and “as available” without warranties of any kind, whether expressed or implied. Company hereby disclaims and negates all warranties to the fullest extent permissible persuant to applicable law.
4. Price Quotes and Deadlines
Price quotes and deadlines shall not be binding until and unless Company has received and reviewed any source materials and provided, in writing, a price quote and turn-around time for the translation of said materials. Price quotes expire 48 hours after first being remitted to client, at which point Company is no longer obligated to honor such price quote.
5. Orders
All online, over-the-phone, and in-person orders are subject to the following terms and conditions:
Fees – Client agrees to pay Company the fee(s) set forth in each project assignment for services. Payment is required in advance, and Company shall not begin working on a project until full payment has been received.
Cancellations – In the event a project assignment is cancelled while the task is in progress, Company’s fee is payable for all work completed up to the notice of cancellation, but in any event not less than 20% of said fee.
Suitability of Services – Although we make every effort to investigate and make sure every translation is acceptable for every client’s specific purpose, we cannot make any guarantee regarding the suitability of our services for your particular purpose. Except as otherwise noted elsewhere on our website or brochures, there is no guarantee that a translation will be accepted by the agency that you are submitting it to. It is the client’s responsibility to perform the proper research before placing an order to make sure our translations are appropriate for their purpose. For example, if you are submitting a translation to the Mexican Consulate, it is your responsibility to contact the Consulate and find out their requirements. If you are submitting a translation to a university, it is your responsibility to contact the university and ask them about their requirements. No refunds will be given and no free modifications will be made just because a translation turns out to be unacceptable for your purposes.
Problems – Client must notify Company within 72 hours of delivery of translated works of any alleged problems with said works, at which point Company’s liability will be no more than to rectify any such alleged problems, that Company feels to be justified. At no time will such allegations affect payment.
Return Policy – Client understands that Company is providing a service, and not physical products. Therefore, company does not accept returns and all sales are final.
Credit Card Transactions – Company reserves the right to refuse to take a credit card for any reason or no reason at all. Company also reserves the right to require scans/images of credit cards used and card holder’s ID at its own discretion.
Declined Transactions – There is a $35 fee for all returned checks. There is a $5 fee for all declined debit/credit card transactions.
Unpaid Balance – In the event that any unpaid amount is referred to a third party, including an attorney or a collection agency, Client agrees to pay for all attorneys’ fees, court costs, and any other collection-related costs. Any overdue or unpaid balances are subject to a late fee of $20/day for each day payment is late.
6. Governing Law
This Agreement shall be governed by the laws of the State of California.
